Water Testing – What Does Low pH Water Mean?

Posted on 23. Mar, 2019 by in Acidic Water, All Blogs, Water Testing, Water Treatment

water testing ph acidic water

In the water testing world, pH means acidity. It’s a way to describe water’s ability to dissolve or not dissolve metals. Low pH means that on a pH scale, your water fell below a neutral 7. The pH scale indicates degrees of acidity and alkalinity. Kind of like a thermometer.

  • Any number BELOW 7 means the water is acidic.
  • Any number ABOVE 7 means the water is alkaline.
  • The number 7 means neutral.
  • The full scale is 0 through 14.

One important distinction between a normal thermometer and the pH scale is the scale itself. In the pH world, one number BELOW 7 (pH of 6) means the water is TEN TIMES more acidic than a neutral 7. And two numbers BELOW 7 (pH of 5) means the water is a whopping ONE HUNDRED TIMES more acidic then a neutral 7.

Continue reading “Water Testing – What Does Low pH Water Mean?” »

What Water Test Do I Need When Buying A Home?

Posted on 18. Mar, 2019 by in All Blogs, Water Testing

Buying a new home can be overWELLming!

But it does not have to be. There are several tests to determine what’s in your water and if your water is safe to drink. The most common is called the Basic Profile (or Standard Water Analysis).

                                         Basic Water Test

The following tests are usually part of the “Basic Profile” water test.

Bacteria and Chlorine

Coliform and E. Coli bacteria – presence of either bacteria in your water will result in the water being “not safe for drinking purposes”

Chlorine – can be common for municipal water or communal wells. Chlorine can impact the ability to test for E. Coli and Coliform (chlorine will kill the bacteria.).

TIP: If you are purchasing a home that is on municipal water let the company testing your water know, and they can provide a special bacteria bottle treated with a chemical to neutralize the chlorine and allow them to test for the presence of E. Coli and Coliform.

Continue reading “What Water Test Do I Need When Buying A Home?” »

Does Red Water Mean I Have Iron In My Well Water?

Posted on 13. Mar, 2019 by in All Blogs, Water Problems

red iron well water

Yes. Red water IS usually caused by iron – specifically ferric iron.

What is ferric iron? Stay with me for a fun, fast lesson on the three most common forms of iron in Connecticut well waters. And this will totally impress your friends!

1. Clear Water Iron

Iron dissolved into water – so the water runs clear – is ferrous iron. Like salt dissolved in water. The salt is definitely there, but you can’t see it.

2. Red Water Iron

Iron that was dissolved in water but has precipitated out – meaning it’s now visible in the water – is ferric iron. This is water that runs with a red tint or runs brownish red.

3. Iron Bacteria

Living bacteria, which thrives in iron-enriched water. Gross? Yes! It’s not harmful to drink, but it can clog your pipes and make your water run red.

Continue reading “Does Red Water Mean I Have Iron In My Well Water?” »

How To Remove Iron Bacteria From Well Water

Posted on 26. Feb, 2019 by in All Blogs, Iron Bacteria, Well Chlorination

More and more attention is being paid to a little critter called Iron Bacteria.

What is Iron Bacteria?

Iron Bacteria are harmless to humans – that’s the good news. The bad news – they thrive in high iron water because irons is a perfect food source for Iron Bacteria.

Grosser still, the bacteria eat, and excrete, iron. And the more they eat and excrete, the more slime they produce which forms large, gelatinous, slimy colonies in your well.

How Does This Affect My Well Water?

The excretions get sucked into your submersible well pump and clog up the moving parts inside the pump. And they can clog the pipe that connects the well to your house, decreasing your water pressure and potentially causing damage to your pump. The pump will need to run longer to fill your pressure tank with water, putting stress on the motor and eventually burn it out.

Inside the home, the thick slime can coat household plumbing, clog up water treatment valves and turn to sludge inside water treatment tanks, requiring expensive swaps.

Continue reading “How To Remove Iron Bacteria From Well Water” »

Is Your Well Pressure Tank Water Logged?

Posted on 18. Feb, 2019 by in All Blogs, Well Tanks

The big, (usually blue), metal tank in your basement may not look like much, but it is what controls your well pump. This tank tells the pump when to turn on, how long to run, when to turn off, and is directly responsible for how much pressure you feel when you take your shower!

The tank works by using air pressure and a pressure switch to control your well pump. Follow (this link) to see the step by step process of how this unassuming tank and pressure switch are the “brains” of your entire water operation!

welll pressure tank waterlogged

Inside this tank is a rubber bladder that keeps the water and air separate from each other. If this bladder ruptures, the air and water are allowed to mix together, and the tank becomes “waterlogged.”

Continue reading “Is Your Well Pressure Tank Water Logged?” »

How To Reset the Timer on a Fleck 5600 Softener

Posted on 14. Jan, 2019 by in All Blogs, Valve videos, Water Softener

Setting the proper time of day is easy on your Fleck 5600 Water Softener. Whether you have a metered valve (counts down the gallons of water) or a daywheel valve like a Neutralizer (counts down the number of days), the process is exactly the same!

*Important! DO NOT TOUCH the central knob (on either valve) when resetting the time of day!*

  1. Press the red button with one finger. This will allow the black toothed gear around the outside of the central knob to spin.
  2. While the red button is pressed, use one finger only to spin the toothed gear until the proper time of day appears in the window above the arrow marked “Time of Day” (the “a” after the number stands for AM)
  3. Release the red button. Make sure the gears on the red button are connected with those on the black wheel.

Continue reading “How To Reset the Timer on a Fleck 5600 Softener” »

Submersible 2 Wire Well Pump Versus 3 Wire

Posted on 11. Jan, 2019 by in All Blogs, Well Pumps

If you have a submersible well pump (located in the well itself) you will have either a 2 wire or 3 wire pump.

2 Wire Vs 3 Wire – What is the Difference?

Both types of pumps work exactly the same way – the only difference is the location of the relay and start capacitor and how many wires need to go out to the pump.

For the pump to turn on, it needs a relay and a start capacitor.

  • In a 2-wire pump, the relay and start capacitor is located IN the pump itself and the pump is in the well.
  • In a 3-wire pump, the relay and start capacitor is NOT in the pump but usually in your basement inside a Control Box. The pump, of course, is still in the well.

Technically speaking, your pump capacitor needs electricity to start. The electricity comes from your pressure switch located near your Pressure Tank. When your pressure switch is activated, it sends the signal to the start capacitor which is either in the pump (for a 2-wire) or in the control box (for 3-wire).

submersible well pump

Ironically, a 2 wire pump actually has three wires coming from your home to the pump (two hot and one ground). A 3-wire pump actually has four wires going into the control box and 4 wires going to your pump.

Continue reading “Submersible 2 Wire Well Pump Versus 3 Wire” »

How to Manually Regenerate Your ProMate 1 Water Softener

Posted on 09. Jan, 2019 by in All Blogs, Valve videos, Water Softener

Learn how to manually regenerate (also called a backwash) your Hellenbrand ProMate 1 Softener (or Neutralizer) with our simple explanation and video tutorial.

To Begin Backwash Immediately:

  1. Press and hold the “REGEN” button for 5-6 seconds
  2. The unit will begin to “whir” and start a countdown for the first step of the backwashing process
  3. The first step the unit is to fill the brine tank with water and let it dissolve the salt for 90 minutes. You can use water in your home during this step
  4. After 90 minutes has passed the rest of the cycle will take an additional 90 minutes. Water cannot be used in the home during this time.

Continue reading “How to Manually Regenerate Your ProMate 1 Water Softener” »

How to Reset The Time On Your ProMate 1 Water Softener

Posted on 03. Jan, 2019 by in All Blogs, Valve videos, Water Softener

To reset the time of day on your Hellenbrand ProMate 1 Water Softener (or Neutralizer) system, follow the video tutorial and instructions below.


  1. Press and release the “SET CLOCK” button
  2. The hour number will begin flashing
  3. Use the UP or DOWN arrow to change the hour to the appropriate time
  4. When hour is correctly set press the “NEXT” button
  5. The minute numbers will begin to flash
  6. Use the UP or DOWN arrow to change the minutes to the appropriate time
  7. When done hit “NEXT” button to return to home screen

That is how you reset the timer!

Why Do I Need a UV Bulb Replacement Yearly?

Posted on 26. Dec, 2018 by in All Blogs, Water Treatment

ultraviolet light system

If you have an Ultraviolet Sterilizer, or UV for short, it is recommended to replace the ultraviolet light bulb inside every year. There is also a 365 day countdown timer built right into the controller for the unit.

But why is this necessary? The light bulb hasn’t burned out, so why can’t you leave it in the unit until it does in an effort to save money?

This critical service is recommended for several reasons. The first and most important is because while the UV Bulb inside may still be illuminated, it will begin to lose its intensity over time.

An Ultraviolet Sterilizer works by having water pass through a chamber and become exposed to ultraviolet light. This light kills bacteria and even some viruses, making your water safe to drink. The light needs to shine with a certain amount of intensity in order to kill the bacteria, and as the bulb ages, that intensity begins to diminish. Most manufacturers of UV Systems require yearly bulb changes in order to guarantee their product.

Continue reading “Why Do I Need a UV Bulb Replacement Yearly?” »